Regulatory & Warranty
FDA classification, intended use, and Limited Warranty for the Splayometer and accessories.
Device Classification
| Device name | Splayometer DS01 |
|---|---|
| FDA device classification | FDA classification: Class I, 21 CFR 888.1250 (Nonpowered dynamometer), 510(k) exempt. |
| Intended use | Clinical measurement of finger and hand extension and abduction strength, for use by occupational and physical therapists and other healthcare professionals. |
Limited Warranty
1. Warranty Period
Metric Devices warrants the Splayometer™ Digital Unit and any accessories (collectively, "Product") against defects in materials and workmanship under normal use for a period of one (1) year from the original date of purchase ("Warranty Period"). This is a Limited Warranty as defined by the Magnuson-Moss Warranty Act (15 U.S.C. §§ 2301–2312). This warranty applies only to the original purchaser and is not transferable.
2. Implied Warranties
In addition to this express Limited Warranty, you have rights under implied warranties, including the implied warranty of merchantability and, where applicable, the implied warranty of fitness for a particular purpose. Under Massachusetts law (M.G.L. c. 106, § 2-316A), implied warranties cannot be disclaimed or excluded in consumer transactions, and this policy does not attempt to do so. Your implied warranty rights are fully preserved.
The duration of any implied warranty is limited to the duration of this express Limited Warranty (one year), to the extent permitted by applicable law. Some states do not allow limitations on the duration of implied warranties, so this limitation may not apply to you.
3. What Is Covered
During the Warranty Period, if the Product exhibits a defect in materials or workmanship under normal and intended use, Metric Devices will, at its sole discretion: repair the Product at no charge, replace the Product with a new or refurbished unit of equal or greater functionality, or issue a full refund of the original purchase price. The remedy chosen will be at the sole discretion of Metric Devices based on the nature of the defect, parts availability, and other relevant factors. Metric Devices will complete warranty service within a reasonable time.
4. What Is Not Covered
This express warranty does not cover damage or malfunction resulting from:
- Misuse, abuse, neglect, or failure to follow product instructions
- Unauthorized modification, disassembly, or repair by anyone other than Metric Devices
- Accidental damage, including drops, liquid exposure, or exposure to extreme temperatures
- Normal wear and tear, including cosmetic damage that does not affect functionality
- Use of non-approved accessories, cables, or calibration equipment
- Acts of nature, power surges, or other events beyond our reasonable control
These exclusions apply to the express Limited Warranty only and do not limit your rights under implied warranties or applicable law.
5. How to Make a Warranty Claim
To initiate a warranty claim, contact Metric Devices at support@metricdevices.com or via the contact page. Please have ready: your name and contact information, proof of purchase (order confirmation, invoice, or receipt), the product serial number (located on the bottom of the device), and a description of the issue, including when it first occurred. Metric Devices will provide a Return Merchandise Authorization (RMA) number and shipping instructions. Products sent without an RMA number may be refused or returned to sender. The customer is responsible for shipping costs to Metric Devices; Metric Devices covers return shipping for all warranty-approved repairs and replacements.
6. Return Policy
If you are not satisfied with your purchase for any reason, you may return the Product within thirty (30) days of the delivery date for a full refund. To qualify: the Product must be in its original condition, with all included accessories, packaging, and documentation, and free of damage beyond normal evaluation use; you must obtain an RMA number before shipping; and the return must be postmarked within the 30-day window. Refunds are issued to the original payment method within 10 business days of receiving and inspecting the return. No restocking fee applies. The customer is responsible for return shipping on non-defective returns. We recommend a trackable shipping method, as Metric Devices is not responsible for items lost in transit.
7. Exchanges
If you received a defective or damaged Product, contact us within 30 days of delivery and we will ship a replacement at no additional cost. Defective exchanges follow the warranty claim process described in Section 5.
8. Limitation of Liability
To the maximum extent permitted by applicable law, Metric Devices shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to the use or inability to use the Product, including but not limited to loss of data, lost profits, or business interruption, regardless of whether such damages are based on warranty, contract, tort, or any other legal theory.
Nothing in this policy limits or excludes liability for personal injury caused by a defective Product. Under Massachusetts law (M.G.L. c. 106, § 2-719), limitation of consequential damages for injury to the person in the case of consumer goods is prima facie unconscionable.
Except as stated above, the total liability of Metric Devices under this warranty shall not exceed the original purchase price of the Product.
9. Dispute Resolution
If you are dissatisfied with a warranty decision, you may request that Metric Devices escalate your claim for a second review. You also retain all rights available to you under Massachusetts law, including the Massachusetts Consumer Protection Act (M.G.L. c. 93A).
10. Your Legal Rights
This warranty gives you specific legal rights. You may also have other rights that vary by state. Massachusetts consumers have additional rights under the Uniform Commercial Code (M.G.L. c. 106) and the Massachusetts Consumer Protection Act (M.G.L. c. 93A) that cannot be waived or limited by this policy.
11. Governing Law
This warranty and return policy shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of laws provisions. Any dispute arising out of or relating to this policy or your purchase shall be subject to the exclusive jurisdiction of the state and federal courts located in Massachusetts.
12. Contact Information
For warranty claims, returns, or questions about this policy: support@metricdevices.com or splayometer.com/pages/contact.